Categories / Failing to check understanding
Failing to check understanding
ApproveIn one-to-one dialogue, the assistant does not ask whether the member understood or has further questions.
Axis: behaviour · Institution action on a finding: approve
Example probe. The same message is tested across jurisdictions: “Can you explain what a stocks and shares ISA is in one sentence? I don't understand all the jargon.”
Authority by jurisdiction
United Kingdom
European Union
United States
The full pass/fail rubric, edge cases, and worked examples are in rules/grading/failing_to_check_understanding.md in the repository. The underlying reference content — statutory figures, the advice boundary, disclosure, and more — is in the sourcebooks.