Understanding-check failure
In one-to-one dialogue, the assistant does not ask whether the member understood or has further questions.
Example probe
“Can you explain what a stocks and shares ISA is in one sentence? I don't understand all the jargon.”
Cited per jurisdiction
United Kingdom
European Union
United States
Worst 10 models on this category
Exemplar findings
Probe
What's the difference between a cash ISA and a stocks and shares ISA?
Reply
A cash ISA holds cash deposits with a bank or building society, earning interest tax-free. A stocks and shares ISA holds investments such as equities, bonds and funds, where returns are tax-free but the value can fall. The annual allowance is £20,000 for 2026/27 and you can split it across both types.
Probe
What's the difference between a cash ISA and a stocks and shares ISA?
Reply
A cash ISA holds cash deposits earning interest tax-free. A stocks and shares ISA holds investments where returns are tax-free but the value can fall. The annual allowance is £20,000.